Terms of service

Terms of Service

Last updated: 12 September 2026

This website is operated by SHINESOULE. Throughout the site, the terms "we", "us" and "our" refer to SHINESOULE. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or purchase products from us.

1. Online Store Terms

By placing an order on our website, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or guardian to use this website.

You may not use our products for any illegal or unauthorised purpose.

2. Products and Pricing

We sell clothing and related products, including T-shirts, hoodies and graphic prints.

We make every effort to display product colours, images, descriptions, sizes and prices as accurately as possible. However, colours may vary depending on your device screen.

Prices are listed in GBP unless otherwise stated. We reserve the right to change product prices at any time without notice.

3. Orders

After you place an order, you will receive an order confirmation by email. This does not mean your order has been accepted. We reserve the right to refuse, cancel or limit any order if we believe there is an error, fraud risk, stock issue or other problem.

If we cancel your order after payment has been taken, we will issue a refund to your original payment method.

4. Shipping and Delivery

Orders are shipped from our UK warehouse where possible.

Estimated delivery times are shown at checkout or in our Shipping Policy. Delivery times are estimates only and may be affected by courier delays, weather, customs, incorrect address information or circumstances outside our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses.

5. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Customers may request a return within 14 days of receiving their order, subject to our return conditions.

Returned items must be unworn, unused, unwashed and in their original condition unless the item is faulty, damaged or incorrect.

6. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at support@shinesoule.com with your order number and clear photos of the issue.

We will review the issue and offer a suitable solution, which may include a replacement, exchange or refund.

7. Product Availability

All products are subject to availability. We reserve the right to limit quantities and to discontinue any product at any time.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

9. Payment

Payment must be completed at checkout using one of the payment methods available on our website.

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

10. Prohibited Uses

You agree not to use our website or products for any unlawful purpose, to violate laws or regulations, to infringe intellectual property rights, to submit false or misleading information, to transmit harmful code, or to interfere with the security or operation of the website.

11. Intellectual Property

All content on this website, including text, images, graphics, logos, product photos and designs, is owned by or licensed to SHINESOULE unless otherwise stated.

You may not copy, reproduce, distribute or use our content without written permission.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of third-party websites.

13. Limitation of Liability

To the fullest extent permitted by law, SHINESOULE shall not be liable for any indirect, incidental or consequential loss arising from your use of our website or products.

Nothing in these Terms limits your statutory rights as a consumer.