Shipping policy
Shipping Policy
Last updated: 12 September 2026
Thank you for shopping with SHINESOULE.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Shipping Area
We currently ship to the United Kingdom only.
If your delivery address is outside the United Kingdom, you may not be able to complete checkout.
2. Shipping Origin
Orders are shipped from our UK warehouse where possible:
SHINESOULE UK Warehouse
Unit 5, Alpha Park
5 Bevan Way
Smethwick
West Midlands
B66 1BZ
United Kingdom
3. Order Processing Time
Orders are usually processed within 1-2 business days after payment has been confirmed.
Business days are Monday to Friday, excluding UK public holidays.
During busy periods, promotions, or unexpected warehouse delays, processing may take slightly longer.
4. Delivery Time
Standard delivery usually takes 3-5 business days after dispatch.
Delivery times are estimates only and may vary depending on courier performance, weather conditions, high-volume periods, or other circumstances outside our control.
5. Shipping Rates
Shipping costs are calculated and displayed at checkout before payment.
Our standard UK shipping rate is:
Standard Shipping: £4.00
Free Shipping: orders over £60 qualify for free standard shipping.
6. Order Tracking
If tracking is available for your order, you will receive a tracking number by email once your order has been dispatched.
Please allow some time for tracking information to update after dispatch.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete address information provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at support@shinesoule.com.
8. Lost or Delayed Parcels
If your order has not arrived within the estimated delivery time, please contact us at support@shinesoule.com with your order number.
We will help check the delivery status with the courier where possible.
9. Failed Delivery or Returned Parcels
If a parcel is returned to us due to an incorrect address, failed delivery attempt, or failure to collect, we may contact you to arrange reshipment.
Additional shipping fees may apply.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: support@shinesoule.com
Store: SHINESOULE
Website: https://shinesoule.com