Contact information

Contact Information

Last updated: 12 September 2026

If you have any questions about your order, shipping, returns, refunds, or our products, please contact us using the information below.

Store Name:
SHINESOULE

Customer Support Email:
support@shinesoule.com

Website:
https://shinesoule.com

UK Warehouse Address:
SHINESOULE UK Warehouse
Unit 5, Alpha Park
5 Bevan Way
Smethwick
West Midlands
B66 1BZ
United Kingdom

Customer Service Hours:
Monday to Friday, 9:00 AM - 6:00 PM UK time

Response Time:
We aim to respond to customer enquiries within 1-2 business days.

Please include your order number when contacting us about an existing order so we can help you more quickly.

Customer Support
Email: support@shinesoule.com
Hours: Monday to Friday, 9:00-18:00 (UK time)

Returns Address
SHINESOULE UK Warehouse
Unit 5, Alpha Park
5 Bevan Way
Smethwick
West Midlands
B66 1BZ
United Kingdom

About
SHINESOULE is an independent graphic streetwear brand trading online at shinesoule.com.